Team building with a difference

Does your team tick or get ticked off?

Being part of a group is an inherent need of humans. People need people to feel safe, validated, needed, useful and important. A cohesive group should meet the needs of each group member, and should have similar goals and strategies to meet these needs. But what of being different to the group? What of standing apart because of inherent personal differences in the way one thinks, conducts ones business, raises ones children? Research has shown that being left out or marginalised leaves people feeling emotionally hurt akin to physiological pain.

There is safety in numbers – it is easier to be the same, do the same, and say the same things, than standalone upholding personal values or belief systems. Understanding fundamental differences in one another is key to overcoming the group –individual disconnect. These differences are more often than not at a more basic level that what is obvious, and originate in our individual sensory substructure. Our behaviours in response to environmental factors, people and how they react to us take root in response to our sensory interpretation of the world and govern how we interact with people around us.

This is true of any group – never more so than in a camping- holiday- with- friends context. The need to be included on the holiday is the overarching need for all members of the group. This done, the group contrives to make rules about who shops; the menu; who camps where and what is scheduled for each day. Thus the ground work is laid either for a happy or frustrating 10 days depending on which side of the sensory fence one sits…. The intrinsic nature of the members is extremely diverse, from the pedantically organised to the laid back and carefree! This does not bode well for a happy holiday, unless people understand what their fundamental differences are, what makes people tick and what ticks them off.

So whilst some couples are highly organised and do what they can to, organise everyone to fit into their regimen of exercise, meal times and bed times, others are spontaneous, flexible, take the day as it comes, change plans to suit the situation. A ticking time bomb, a powder keg waiting for a spark! Instead of these factors becoming larger than the holiday itself, the individuals should be able to stand back and recognise that their needs for organisation and relaxation can be accomplished together. This would require some honest discussion on the matter, but in real relationships, this is difficult to address without becoming critical and personal of individuals. Enter the role of sensory assessment to better understand and communicate sensory needs: by understanding that the boot campers are in fact struggling with the naturally disorganised context of a camping holiday, the more relaxed parties could be less irritated by their inflexibility. Similarly, the inflexible members could understand that being carefree does not mean careless and could be encouraged to trust that things can be done differently to their preferred methods. Understanding how better to regulate oneself sensory thresholds by implementing simple change and strategy would go a long way to ease the tension.

And so it is in teams of all descriptions: individuals bring to the table different skill sets, different personalities, different strengths and weaknesses. The strength of the team lies in its diversity, not its sameness. By learning to recognise our differences and embrace these as unique qualities to build the experience of the team, the team dynamics become more energised and synergistic leading to greater more fulfilling outcomes than would be achieved pulling in different directions. Consider then, the possibilities for your teams, working with refined, exciting sensory knowledge of what makes them tick rather than what ticks them off!

If you want to know how your teams are wired, do they tick or tick off, contact us for mind-blowing, powerful, yet practical team building with a difference!

Five tips for thinking creatively as a critical business strategy

We run regular one-day workshops for call center executives, corporate teams and leaders about sensory processing and its influence on behavior, performance, teamwork and wellness. I ask for feedback from every single person that goes through our hands and I do take their feedback seriously. A few months back, particular feedback kept me awake at night. It was this: “Annemarie, this is a brilliant workshop, but you can do it in half the time”. This was for a call center group of executives and run over one day. We did sensory intelligence introduction, neuroscience, learning about the brain, recruitment strategies and training solutions – all around understanding human brains and how they respond in crazy, busy, overloaded work environments. Woven through this process is a lot of discussion times; we divide in small groups; discuss certain themes and then do group feedback. During such times the room comes alive and people enthusiastically share their thoughts, ideas and solutions. So what happens in such situations?

I stimulate the brain with new information, then I provide opportunity to think and talk these through with peers, after which we reflect back as a total group. Then we follow these discussions with site visits and sharing best practice space and design ideas. In other words we tap into various information processing centers; listening, thinking, talking, engaging, moving (we tour the building on foot!), reflecting and discussing. We move from new knowledge and information to ideas and strategies. This process in my opinion is: Creativity + Thinking space = Strategy. But the key factor necessary to obtain this is TIME!

Can I do this all in half a day? No way – I just cannot. So what happens in today’s world – we just don’t have time to go through this process, hence the feedback that I should run the workshop in less time. Time is money is what I’m told. But how are we using this time – running at full speed and never stop to think, analyse and reflect? This is the madness of our modern day living – we just never have time to stop, think and reflect anymore. At full speed we can only implement and do as much as we can as fast as we can. But we will never be able to do things on a higher, creative, strategic level at this pace – the brain needs space and time to think out of the box. Speed and less time do not allow us the ability to be creative and strategic – it only allows us the ability to get things done, regardless of quality and volume….
Let us be more open to put time aside to think, reflect, talk and strategize – it is becoming a lost skill!

Do you make time to think and reflect? If you are battling with something and need solutions; allow yourself the time and opportunity to really think it through. I would suggest the following:
1. Block off time in your calendar. Whatever you choose – double that immediately. In other words if you feel you can only spare 1 hour then make it 2 hours. If you need 2 hours then make it 4 hours…. We do not allow for enough time to get to the important stuff!
2. Go into a different space and environment that you normally do not work or operate in. If you surround yourself with alternative environments, the brain gets stimulate on different levels. So go off site – a garden, outside space, hotel reception area, next to a swimming pool, etc. Our physical and sensory surroundings influence our thinking and creativity extensively.
3. Switch off your technology (yes, that does mean your phone, iPad and computer) as you need to avoid all distractions. And put it away – no use the ringer is off but every time it vibrates you are distracted. Off and out of sight please!
4. Use a big white sheet/board/paper – it does not matter – but allow yourself the time to doodle, write, draw, sketch. Use different colors and draw pictures or quotes, anything that you might come up with. If you are alone this is easy. If you are in groups allow each person to brainstorm by themselves and write things down, or draw pictures.
5. I always work around 3 points – Where am I now? Where was I before? Where do I want to go? These 3 key points become my reference on reflecting on the here and now, evaluating the past and ideas to move forward. You will have a brain map as a reference. I then usually follow this up with a clearly defined goal that gets sliced into action steps.

Time is our biggest commodity but it is important to put some aside for new ideas, creativity and thinking, If you want to be challenged to think and do things differently in the contact center industry.

Who has benefited

29676
Sensory Quiz™
completed
16519
Sensory Matrix™
completed
9942
Senses on Call™
completed
467
Senses@Work™
completed
21584
Social media
fans
19023
Sensory Intelligence®
subscribers
580
Practitioners
trained