Senses on
Call™
A call centre assessment tool to best match employees with workspace and role
Are you?
- A decision-maker in a call centre
- Experience high absenteeism rates
- Dealing with high attrition rates
- Feeling the financial pinch of these
- Losing business as a result
- Struggling to recruit and retain good employees
- Not sure how to implement home – versus office working successfully
How do you benefit?
- Reduce attrition and increase tenure
- Reduce stress and absenteeism
- Boost performance and keep agents focused and engaged for longer
- Ensure effective role allocation and succession planning
- Allocate the best-fit employees to work at home
- Allocate the best-fit employees to work from the office
- Improve customer satisfaction
- Save time and money
How is Senses on Call™ different?
- It is an online assessment tool, consisting of 60 non-leading questions about sensory processing
- Senses on Call™ measures how individuals respond to their environment through the 7 senses
- It has been studied and designed exclusively for the call centre environment, to identify people that will be most suitable to work in a sensory overloaded workspace
- Fully embedded in research and neuroscience
- A world-first and innovative tool
- It provides an easy to interpret report with the following results:
- Best-fit work environment
- Best-fit role allocation
- Productive seating and equipment
- Performance tips for team leaders and managers
Our Connections
We’ve helped thousands of people and organisations be healthier, happier and more productive
Thriving in the 21st Century holistically is no mean feat however with Annemarie Lombard’s Sensory Intelligence® course I received empowering tools to do just that.
Being taught to be self-aware of what triggers move me from rationale to high stress and then knowing how to reign in these emotions and manage my related behaviours means I am now able to function more effectively in all aspects of my life. This course is a “gift for life” and I recommend it for anyone who wants to feel elated about living.
Terry Dearling
HR Director at Barloworld Equipment Southern Africa
How does it work?
- Senses on Call™ is purchased on request via email
- Please follow the links to request information and or place an order
- Order and pay for your order on invoice
- You will receive secure access to on our online testing platform
- Usernames and passwords are provided for the client to use with current or prospective staff
- The candidate / staff member will complete 60 non-leading questions which will take ±10 minutes
- Usernames and passwords are unique and expire after a single-use
- On completion of an assessment, a customised 9-page Senses on Call™ report is emailed to the client
- We provide further support to interpret the reports and how to use them to your best benefit
Build your call centre business
Ensure productive and happy call centre staff to serve your clients
