Client: CSIR
Solution: Sensory Intelligence® Workshop
The Shared Services call centre team of the CSIR was identified as a group with challenges in performance ratings, team conduct and accountability. Management wanted intervention to address these issues and to take the team performance and cohesion to the next level.
The team struggled with productivity and performance. Their FCR (first call resolution) was poor and they were getting poor service ratings and feedback from the business.
The Sensory Intelligence® intervention included a
1) needs analysis,
2) one-day workshop on sensory intelligence® for teamwork and productivity,
3) post-workshop implementation discussion with management
4) group coaching circle with the team
The objectives of the intervention were to improve performance levels, team engagement, customer satisfaction and business profits.
We’ve helped thousands of people and organisations be healthier, happier and more productive
The Sensory Matrix™ and debrief is a must for any workplace or married couple. Understanding and acknowledging that people have different sensory thresholds and what those thresholds are will bring out the best in any relationship. This relationship could be personal or work related. So glad I did it for myself as well as for my employees.
Sakkie Basson
Owner of Sakkie Basson Rekenmeesters BK
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