The hidden costs of sensory overload in your call centre
- High attrition rates – losing trained agents costs $5000 – $8000 per replacement
- Excessive absenteeism – stress-related sick days draining productivity and budgets
- Burnout epidemic – agents struggling with noise, visual overload and constant pressure
- Hybrid confusion – no data on who thrives at home versus who needs the office
- Recruitment guesswork – hiring the wrong fit for high sensory-environments
Traditional personality tests miss the critical factor: how your agents process sensory information
The Science-based solution: Senses on Call™
Senses on Call™ is the world’s first assessment tool designed specifically for call centre environments. In just 10 minutes, it measures how individuals process sensory information across 7 senses — revealing exactly who will thrive in your high-pressure environment and how to optimise conditions for every agent.
Why Senses on Call™ beats traditional assessments
Comparison:
- Personality tests are generic, broad strokes, not environment-specific
- Senses on Call™ measures how individuals process actual call centre conditions: noise, visual stimulation, movement, and pressure
Unique Features:
- Best-fit work environment – office versus home recommendations based on sensory needs
- Role allocation guidance – match agents to collections, sales, service, QA or back office
- Seating and equipment specs – specific recommendations on desk placement, headsets, dividers, proximity to amenities
- Management tips – strategies for team leaders to support each sensory profile
Our Connections
We’ve helped thousands of people and organisations be healthier, happier and more productive
We have found the Sensory Matrix™ tremendously valuable for clients in our mental health facility and return to work practice. Most new patients that are referred for our OT treatment receive a Sensory Matrix™ assessment. The report suggestions are easy, simple and practical. It provides information that our clients can implement regardless of their current stage of illness. It creates a positive and proactive approach which gives our patients hope and facilitates their recovery journey.
Nadia Joubert and Keri-Lee Roebert
Occupational Therapists at Work4Life
How Senses on Call™ work?
- Deploy assessments – your agents complete 60 science-based, non-leading questions (10 minutes)
- Receive individual reports – each agent gets a personalised 9-page report detailing their sensory profile
- Implement recommendations – use insights to optimise:
- Seating arrangement and desk setup
- Equipment selection (headsets, screens, dividers)
- Role allocation (collection vs. service vs. back office)
- Home/office working decisions
- Team management strategies
- Measure results – track improvements in retention, engagement and performance
Get started withSenses on Call™
Join our learning revolution and get future-fit
