The hidden costs of sensory overload in your call centre
- High attrition rates – losing trained agents costs $5000 – $8000 per replacement
- Excessive absenteeism – stress-related sick days draining productivity and budgets
- Burnout epidemic – agents struggling with noise, visual overload and constant pressure
- Hybrid confusion – no data on who thrives at home versus who needs the office
- Recruitment guesswork – hiring the wrong fit for high sensory-environments
Traditional personality tests miss the critical factor: how your agents process sensory information
The Science-based solution: Senses on Call™
Senses on Call™ is the world’s first assessment tool designed specifically for call centre environments. In just 10 minutes, it measures how individuals process sensory information across 7 senses — revealing exactly who will thrive in your high-pressure environment and how to optimise conditions for every agent.
Why Senses on Call™ beats traditional assessments
Comparison:
- Personality tests are generic, broad strokes, not environment-specific
- Senses on Call™ measures how individuals process actual call centre conditions: noise, visual stimulation, movement, and pressure
Unique Features:
- Best-fit work environment – office versus home recommendations based on sensory needs
- Role allocation guidance – match agents to collections, sales, service, QA or back office
- Seating and equipment specs – specific recommendations on desk placement, headsets, dividers, proximity to amenities
- Management tips – strategies for team leaders to support each sensory profile
Our Connections
We’ve helped thousands of people and organisations be healthier, happier and more productive
About a year ago I was not myself… At the time, the best way I could describe it to my fiancé was that I had so many “tabs” open in my head that I had run out of mental “bandwidth”… I felt as if I had exhausted all resources; mental, emotional, and physical, and that I had very little energy left for the important people and activities in my life. In search of some relief, I came across Annemarie Lombard’s book “Sensory Intelligence®”. It was here I learned that I am extremely “Sensory Sensitive”, becoming overstimulated very easily by my external environment. Finally, everything started to make sense – I felt like a sponge absorbing every little detail of what was happening around me. Furthermore, I knew that others around me were not experiencing life in this way… This year I have taken steps to create a lifestyle that suits my needs – one where I am able to work independently and have much more space in my day for quiet, deep, creative work and alone time for reflection and meditation… I am now feeling more myself than I have in a long time and I have so much more energy and mental clarity. I feel like understanding my sensory style was the missing puzzle piece that finally gave me the push I needed to create a lifestyle that works for me.
Candice Black
Director / Founder & Independent Consulting Psychometrist at HUMANESSENCE (Pty) Ltd
How Senses on Call™ work?
- Deploy assessments – your agents complete 60 science-based, non-leading questions (10 minutes)
- Receive individual reports – each agent gets a personalised 9-page report detailing their sensory profile
- Implement recommendations – use insights to optimise:
- Seating arrangement and desk setup
- Equipment selection (headsets, screens, dividers)
- Role allocation (collection vs. service vs. back office)
- Home/office working decisions
- Team management strategies
- Measure results – track improvements in retention, engagement and performance
Get started withSenses on Call™
Join our learning revolution and get future-fit
