Client: Real Pay Digital Payment Solutions
Solution: Sensory Intelligence® - build a connected and productive hybrid working team
Real Pay provides digital payments and collections solutions that help businesses increase their cash flow, be more efficient and process their payments securely and easily. Founded in 2003, they pioneered time-sensitive payments in Africa. Today, companies across South Africa, Namibia, Botswana, Eswatini, Lesotho, Zambia and Uganda, ranging from small enterprises to multinational corporations use their expertise, sector insight and technology capability to deliver safe and convenient solutions to their customers and stakeholders.
Real Pay moved their employees into a remote working space just prior to when the COVID-19 lockdown was implemented.
The progressive leadership team wanted to assist their employees to make the most of remote working in being a connected culture for greater success. They wanted to continue the high level of performance while also ensuring that the business and employees progressed into an effective hybrid working model.
Sensory Intelligence® Consulting proposed a training journey to get leadership and employees empowered and skilled to build and retain a connected culture for growth, applying remote working frameworks.
The digital intervention model over a 24 month journey was the following:
The process was supported by an LMS (learning management system) which all employees had 24/7 access to, as well as regular nurture emails throughout to consolidate insights and learning.
We performed pre and post intervention surveys with all employees anonymously through a safe, secure and confidential platform. We are displaying the 14 KPI factors in the graph below, which accounted for an overall improvement across all factors of 129.4%. All questions had a 5-point rating (brilliant, good, fair, poor, appalling). We focused on the shifts in the “brilliant” scores in the graph below.
We’ve helped thousands of people and organisations be healthier, happier and more productive
During February 2014 Sensory Intelligence® Consulting conducted a sensory audit for our 600 seater contact centre. The audit delivered comprehensive results that improved our understanding regarding the use of space on our employees’ wellness and productivity.
We could use the practical suggestions to plan our new space. More recently we were able to use the results again to send recommendations to our CEO regarding the use of colour in the centre.
Former Group Credit Operations Manager at HomeChoice Holdings Limited
Inquire about our employee development journeys for hybrid working.