What is Senses On Call™ ?
- Senses On Call™ is an online assessment tool, consisting of 60 non-leading questions about sensory processing
- It measures how individuals respond to their environment through the 7 senses
- Designed exclusively for the call centre environment to identify people that will be most sustainable to work in sensory overloaded workspaces
- Fully embedded in research and neuroscience
- A world-first and innovative tool
How does it work?
- Call centre clients get secure set-up on our online testing platform
- Usernames and passwords are provided for the client to use with their current or prospective staff
- The staff member will complete the non-leading 60 questions which takes ±10 minutes to complete
- A customised 9-page Senses on Call report gets emailed to the client’s destination email immediately
Value and benefits
- Reduce attrition and increase tenure
- Reduce stress and absenteeism
- Boost performance and keep agents focused and engaged for longer
- Improve customer satisfaction
- Ensure effective role allocation and succession planning
- Save time and money
The Senses on Call™ report
- Your report will consist of the following:
- An introduction to sensory intelligence for call centres
- The value of understanding sensory processing of call centre agents
- Results and report outline
- Best-fit work environments
- Best-fit role allocation
- Productive seating and equipment
- Performance tips for team leaders and managers