What is Senses On Call™ ?

  • Senses On Call™ is an online assessment tool, consisting of 60 non-leading questions about sensory processing
  • It measures how individuals respond to their environment through the 7 senses
  • Designed exclusively for the call centre environment to identify people that will be most sustainable to work in sensory overloaded workspaces
  • Fully embedded in research and neuroscience
  • A world-first and innovative tool

How does it work?

  • Call centre clients get secure set-up on our online testing platform
  • Usernames and passwords are provided for the client to use with their current or prospective staff
  • The staff member will complete the non-leading 60 questions which takes ±10 minutes to complete
  • A customised 9-page Senses on Call report gets emailed to the client’s destination email immediately

Value and benefits

  • Reduce attrition and increase tenure
  • Reduce stress and absenteeism
  • Boost performance and keep agents focused and engaged for longer
  • Improve customer satisfaction
  • Ensure effective role allocation and succession planning
  • Save time and money
The Senses on Call™ report

The Senses on Call™ report

  • Your report will consist of the following:
  • An introduction to sensory intelligence for call centres
  • The value of understanding sensory processing of call centre agents
  • Results and report outline
  • Best-fit work environments
  • Best-fit role allocation
  • Productive seating and equipment
  • Performance tips for team leaders and mana