Sensory Intelligence® Consulting uses a PhD-developed scientific system to reduce hiring risks, maximise resources, and increase company prosperity and call centre customer service. Contact centres are one of the fastest growing industries globally. They are typically competitive, busy and sensory overloaded environments. Staff targets, noise and stress make it a highly demanding place to work in. Our mission is to move away from old paradigms and rethink the way call centres recruit, manage and support their staff.
What exactly can we do for you?
Simplify sensory neuroscience to improve performance and tenure for your contact centre
Senses on Call™ is a scientific and cost-effective recruitment and management assessment specifically designed for the contact centre industry to select and manage people to optimise their performance and enhance call centre customer service.
Measure, understand and optimize the physical call centre environment for end user comfort and wellbeing.
An on-site sensory audit uses a 50-point benchmarking assessment to determine whether the environment is supporting focus, attention, collaboration, creativity and productivity. Our goal is to help you create work environments that are healthy and productive.
- Maximized profitability per call centre agent. Reduce the exorbitant, yet often hidden, costs of attrition and employee absenteeism in contact centres.
- Enhanced leadership for call centre management. Empower executive and team leaders to lead, motivate and engage best with your teams.
- Improved staff morale and employee loyalty. Create a positive, supportive and successful workplace where your agents can thrive.
- Improve customer satisfaction. If your agents are happy and productive, your customers will be too. Happy, productive agents = happy customers. It is as simple as that.
Important statistics you should know
Team leaders are often not equipped to deal with operational as well as people management demands. We offer sensory evaluation and interactive workshops that
empower executive and team leaders to better manage, motivate and engage agents.
Body copy for each stat Lack of energy and focus leads to employees not applying themselves and a decline in output. Our sensory audits offer specialised solutions to optimise workspace, improve agent focus and boost company productivity.
High call center training and induction costs add to overall staff-related expenses and a high turnover rates exasperates this. Our scientific methods equip recruitment staff to hire the right person, the first time.
Christelle van Deventer
Learning and Development Consultant at banking client